1. General Policy
• All purchases are final.
• Memberships, class packs, PT sessions, and promotional offers are non-refundable and non-exchangeable.

2. Memberships
• Membership fees are not refundable, whether partially used or unused.
• Early termination of membership does not entitle the member to a refund.

3. Class Packs & PT Packages
• Unused classes or PT sessions cannot be refunded or transferred.
• Expired sessions are forfeited.

4. Exceptional Circumstances
Refunds or credits may be considered only at management’s discretion incases of:
• Long-term medical conditions (medical documentation required)
• Gym closure or service disruption initiated by The GCApproved refunds (if any) will be processed as account credits, not cash refunds.

5. Missed Sessions
• Missed classes or PT sessions due to late cancellation or no-show are noteligible for refunds or credits.

6. Payment Disputes
• Any billing issues must be raised within 7 days of the transaction date.
• Disputes raised after this period may not be entertained.